Privacy Policy

Gembet Asia is owned and operated by Grand Complications N.V., a company registered in Curaçao under registration number 164198, with our registered address at Zuikertuintjeweg Z/N, Zuikertuin Tower, Willemstad, Curaçao.

Our payments are processed by our subsidiary, Rockman Enterprises Limited, registered in Cyprus under registration number HE 381928, with its registered address at 20 Stasikratous, Cramvis Building, Office 203, Nicosia 1065, Cyprus.

We collect information from our players to keep your gaming experience safe and seamless. This may include:

• Personal Details: Your full name, date of birth, gender, nationality, and home address.
• Contact Information: Your email address, mobile number, and messaging app details, such as Telegram or WhatsApp.
• Account Information: Your username, password, account settings, and VIP membership level.
• Identity Verification Documents: Copies of your government-issued ID, proof of address, selfies, or other documents we need for our Know Your Customer (KYC) checks.
• Financial and Payment Data: Your bank account details, PayNow details, crypto wallet addresses, transaction records, and deposit and withdrawal history.
• Gaming Activity: Your betting records, game logs, win and loss history, bonuses claimed, and turnover rebates.
• Technical Information: Your IP address, device and browser type, operating system, location data, and login times.
• Communication Records: Your messages, emails, live chat transcripts, and call recordings whenever you contact our support team.

We collect your information in the following ways:

• Directly from You: When you sign up, verify your account, deposit or withdraw funds, claim a promotion, or contact our support team.
• Automatically: Through cookies and similar technologies while you browse our website or use our services.
• From Third Parties: From our payment providers, identity verification services, fraud prevention partners, and publicly available sources, where the law allows.

We use your personal information to:

• Manage Your Account: Create, operate, and maintain your Gembet Asia account.
• Verify Your Identity: Confirm who you are and your age, and make sure you’re legally allowed to use our services.
• Process Your Payments: Handle your deposits, withdrawals, bonuses, and rebates.
• Support You: Answer your questions, handle your requests, and resolve any complaints.
• Keep You Safe: Detect and prevent fraud, money laundering, account misuse, and other illegal activity.
• Meet Our Legal Duties: Comply with our licensing, anti-money laundering (AML), and other legal requirements.
• Promote Responsible Gaming: Monitor gaming activity, apply your account limits, and support your self-exclusion requests.
• Improve Our Services: Understand how you use our website so we can make our games, features, and overall experience even better.
• Send You Offers: Share our promotions, bonuses, and news with you, but only if you’ve agreed to receive them.

We use cookies and similar tools to keep our website running smoothly, remember your preferences, protect your account, and understand how you use our services.

• Essential Cookies: Needed for our website to work properly, such as keeping you signed in.
• Performance Cookies: Help us understand how you use our website so we can improve it.
• Functional Cookies: Remember your settings, like your preferred language and currency.
• Marketing Cookies: Help us show you relevant promotions and measure how our campaigns perform.

You can manage or turn off cookies in your browser settings. Just keep in mind that disabling some cookies may affect how our website works for you.

We never sell your personal information. We only share it with third parties when it’s necessary to run our services, protect our players, or meet our legal obligations.

These parties may include:

• Payment Providers: To process your deposits, withdrawals, and other transactions.
• Game Providers: To offer our games and keep accurate gaming records.
• Verification and Fraud Prevention Partners: To verify your identity, run security checks, and help us spot suspicious activity.
• Affiliated Companies: Other companies in our corporate group that help us provide and manage our services.
• Regulators and Authorities: When required by law, a court order, or our licensing obligations.
• Our Professional Advisors: Such as auditors, lawyers, and consultants, all bound by strict confidentiality.

We require every third party we work with to protect your information and use it only for the purposes we set.

Because we operate in multiple countries, we may transfer or store your personal information outside Singapore. Whenever we do, we take the right steps to keep your information protected in line with this Privacy Policy and applicable data protection laws, so your privacy stays secure wherever your data goes.

Protecting your personal information is a top priority for us. We use a range of security measures to keep your data safe, including:

• Encryption: We use industry-standard SSL encryption to protect data sent between your device and our servers.
• Secure Payments: We work with PCI DSS-compliant payment processors to keep your payment details secure.
• Restricted Access: We only allow authorized team members who need your information for their work to access it.
• Account Protection: We offer security features like Gembet Authenticator to give your account an extra layer of protection.
• Ongoing Monitoring: We regularly monitor and review our systems to detect and respond to suspicious activity.

We only keep your personal information for as long as we need it to run your account and meet our legal, regulatory, and Anti-Money Laundering (AML) obligations. If you close your account, we may still be legally required to keep certain records for a set period. Once that period ends and we no longer need your data, we permanently delete or securely anonymize it.

You have rights over the personal information we hold about you. Depending on the laws that apply, you can ask us to:

• Give You Access: Provide a copy of the personal information we have about you.
• Correct Your Data: Update or fix any details that are inaccurate or incomplete.
• Delete Your Data: Erase your information, subject to our legal obligations.
• Stop Marketing: Stop sending you marketing messages at any time.
• Limit Our Use: Stop or restrict how we use your information in certain situations.

To make a request, just contact our support team. We may need to confirm your identity before we act on it.

We’d love to keep you updated on our latest promotions and bonuses, but only if you want to hear from us. You can choose whether to receive our marketing messages when you sign up, and you can update your preferences anytime in your account settings or by clicking the unsubscribe link in our emails.

Even if you opt out of marketing, we may still contact you with important updates about your account, your transactions, or changes to our policies.

Our services are strictly for players aged 18 and above. We do not knowingly collect personal information from anyone under 18. If we find out that a minor has created an account, we will close it immediately and delete their information, unless the law requires us to keep it.

Our website may include links to third-party websites, such as game providers, payment services, or social media platforms. Since we don’t control these websites, we’re not responsible for their privacy practices. We recommend reviewing their privacy policies before sharing any information with them.

We may update this Privacy Policy from time to time. Whenever we do, we’ll post the latest version on this page with a new “Last Updated” date, so we encourage you to check back regularly. If you continue using our services after an update, you agree to the revised Privacy Policy.

Have questions about this Privacy Policy or how we handle your personal information? We’re always happy to help. You can reach us through 24/7 Live Chat, Email, Telegram or WhatsApp.